For Operations Directors & COOs
IT that keeps operations running, without the fire drills.
Downtime, vendor chaos, and slow onboarding all land on your desk. Frontline runs the technology behind your operations, proactive monitoring, one accountable team, and reporting that ties IT to the metrics you’re measured on.
Backed by SLAs, response and resolution times in writing
99.9%
monitored network uptime
Trusted by 35+ Los Angeles businesses across 10 industries
The operations reality
When technology breaks, operations stop, and it lands on you.
You’re accountable for the systems your team depends on every day. These are the four IT problems we hear about most from LA operations leaders.
01
Downtime stalls the whole team
One outage idles every department at once. Proactive monitoring and a 24/7 helpdesk catch issues before they spread, so your people keep moving.
02
Too many vendors, no single owner
Internet, phones, line-of-business apps, hardware, chasing five vendors burns your day. We become the single point of accountability for all of it.
03
Onboarding & offboarding drag
New hires wait days for a working setup; departures leave accounts open. We standardize provisioning so day one works and the last day is clean.
04
No visibility into IT performance
You can’t manage what you can’t measure. We report uptime, ticket volume, and resolution times against SLAs you can actually hold us to.
What changes with Frontline
Smoother operations. One accountable team. Numbers you can manage to.
We run the technology function behind your operations and report on it in the metrics that matter, uptime, response time, and throughput.
SLA-Backed Response
Defined response and resolution targets in writing. You get a partner you can hold accountable, not best-effort support.
Single Vendor Accountability
We manage your IT vendors, ISPs, telecom, software, hardware, so you have one number to call and one team that owns the outcome.
Proactive Uptime
24/7 monitoring catches failures before they reach your team. Less downtime, fewer interruptions, steadier operations.
Streamlined Onboarding
Standardized provisioning gets new hires productive on day one and closes accounts cleanly when people leave.
Operations Reporting
Monthly metrics on uptime, tickets, and SLA performance translate IT into the operational numbers you report upward.
Scales With Your Operations
New sites, seasonal spikes, growing headcount, we plan capacity ahead so technology never caps your throughput.
The operations math
Break-fix, one IT hire, or an accountable partner.
For operations that can’t afford to stop, a managed partner delivers broader coverage and real accountability, without the key-person risk of a single hire.
| Break-fix / ad hoc | One in-house IT hire | Frontline Managed IT | |
|---|---|---|---|
| Coverage when systems fail | Only when something breaks | One person, business hours | Whole team, 24/7 |
| Vendor management | On you | Limited, one person’s time | Handled, single point of contact |
| Response commitments (SLAs) | None | Informal | Included |
| Onboarding & offboarding | Ad hoc | Manual, slow | Standardized & documented |
| Key-person risk | N/A | High, vacations, turnover | None, team-based coverage |
Most operations leaders call us after a painful outage or a messy offboarding. It’s far cheaper, and calmer, to put the systems in place first.
Common questions
What operations leaders ask us first.
Will you commit to response times in writing?
Yes. Our managed agreements include defined SLAs for response and resolution, and we report performance against them every month, so you can hold us accountable to the numbers, not just a promise.
We already have an IT person, do we have to replace them?
Not at all. Many operations teams keep their internal staff and use us in a co-managed model, we take the day-to-day tickets, monitoring, and vendor coordination so your person can focus on the projects that move operations forward.
Can you manage our other vendors?
Yes, internet, phone, and line-of-business software included. We act as your single point of contact and coordinate directly with those vendors, so issues get resolved instead of bouncing back to your team.
How do you handle onboarding and offboarding?
We standardize provisioning so a new hire’s accounts, devices, and access are ready on day one, and we revoke everything cleanly when someone leaves, no lingering accounts, no security gaps, no scramble on your end.
Keep operations moving. We’ll keep the technology behind them.
Start with a free technology assessment, we’ll map your environment, vendors, and risk, and show you what running on SLAs would look like. No pitch, no pressure.