Frontline IT Services FAQs

Our IT Support Help Desk is available 24 hours a day, 7 days a week, 365 days a year. IT issues don’t just happen during the average workday, so we’re always available when a need arises.

If the problem you are experiencing cannot be repairing quickly over the telephone, then we immediately dispatch a technician to your office to make the repairs

All our technicians are U.S. based, and in Los Angeles and surrounding cities.

Yes, about 25% of our end users are on Macbooks and other Apple devices. Being based in Los Angeles means we work with a lot of media and entertainment clients as well as creative businesses who prefer iOS systems.

Rest assured, there are no hidden surprises. Our experience has shown us what level of network health can be achieved and how much support is required for networks of various complexities when managed effectively.

Managed cloud services refer to outsourcing the daily IT management for cloud-based services and technical support to automate and enhance your business operations.

Often, these services are managed by third-party cloud managed services providers (MSPs) rather than in-house IT departments.

If it's in the cloud, we support it. Most of our clients on on popular cloud services like AWS, Microsoft Azure, Google Cloud Platform, and many others that run their applications, store their data, and provide security and backups solutions critical to running their business.

Yes, cloud migration is one of our most popular services. We’ve helped dozens of companies in migrating their applications, data, and workloads to the cloud, ensuring a smooth transition and minimal downtime.

Yes we manage and support both Microsoft 365 and Google Workspace platforms. Our IT helpdesk assists user adminstration, troubleshooting and support.

All of Frontline's managed services clients receive vCIO consulting services as part of their support. This includes quarterly technology reviews, ongoing IT consulting and recommendations, and IT project planning and oversight.

Frontline's vCIO consulting services are only available to our managed services clients. 

Yes, as part of Frontline's managed IT services, we administer and manage your network leveraging our monitoring tools, automated alerts, and routine maintenance practices to keep it running smoothly and up at all times.

Yes we will not only recommend the best backup and recovery solution for your business, but will monitor and manage your valuable data, as well as keep it secure.

Our network admin will schedule quarterly onsite visits to review your IT network and servers, amongst other IT infrastructure items that we ensure are well maintained and optimized.

We are responsible for continuously monitoring our clients’ IT environments to detect, analyze, and respond to security incidents and threats. This includes evaluating system logs, network traffic, and security alerts to identify potential vulnerabilities or breaches, conducting thorough investigations to understand the nature of the threats, and implementing mitigation measures to protect our clients’ data and infrastructure.

Yes we regularly conduct Cyber Security audits for companies in Los Angeles. We report on over 2 dozen security vulnerabilities, process and compliance issues to give you an IT security score that will guide you moving forward.

We install a handful of powerful tools and services when we managed your IT environment.

• Endpoint Security Management
• Security Monitoring and Threat Detection
• Employee Training Tools
• Data Encryption and Backups

Frontline's vCIOs and systems engineers consult, plan, and managed IT projects for our existing managed IT clients. From server upgrades and cloud migrations, to setting up Azure services or moving office locations, Frontline is busy every month consults, plans, and manages IT projects for our clients 

Yes we can help moving your IT infrastructure from one location to another. This involves a lot of upfront planning, IT network engineers and other specialists, as well as a crew of IT support technicians during and after the move itself to ensure everything is setup, configured and running properly at the new location.

Frontline started offering Managed IT Services to small businesses in Los Angeles in 2012, and currently support and manages IT for over two dozen companies.

Frontline has offices in Los Angeles and NYC with a staff of over 30 IT specialists supporting our clients behind the scenes, or on the Frontline!

We are head quartered in Los Angeles and NYC, and currently support companies across the US, Canada, and Europe.

Our remote IT management tools and a help desk allows us to manage any IT environment anywhere in the country or the world.  

We have vast expertise across a wide variety of industries including financial, manufacturing, legal services, and media/entertainment.

Companies pay a fixed-monthly fee for ongoing managed IT services and support. 

Pricing is generally based on the number of devices (Servers, PCs, laptops, and other peripheral equipment) or the number of users on the network. After speaking with you about your requirements, Frontline will put together a custom proposal that covers all of your equipment and provides the services needed to keep your business running smoothly on a daily basis.

There is not catch. Through years of experience, we've learned to accurately assess network health and anticipate support needs based on complexity.

Initially, we may invest more resources to address neglected issues, but as we stabilize your network, both its reliability and our efficiency improve, ensuring seamless support for the long term.

We’re confident that you’ll find value in our service. So much so, that we’ll allow you to cancel the contract with no notice at all, within the first three months, if you find our service is not what we have stated.

There are a dozen benefits of managed IT services for businesses. Here are just a few;

• Less Downtime
• Fewer Disruptions
• Predictable Pricing
• Peace of Mind

Many of our clients have an existing IT staff. If you already have IT employees, we will work with them to relieve their daily responsibilities so they can focus on larger projects. This allows your existing IT staff to work more efficiently, saving your agency time and money.  

Frontline has been providing Managed IT Services to businesses in the Los Angeles area for 15 years and is consistently recognized by our customers and industry peers as a fast, reliable, and client focused managed service provider. We have dozens of 5 star reviews on Google and currently provide IT services and support to over 30 companies in L.A. and across the United States.

We're excited to hear that you're interested in Frontline as an IT partner. Give us a call at (310) 438-5929, or send us a message here on our contact page.

Our managed services clients range in size between 20 - 200 employees and staff, with an average of 1 - 3 office locations.

Yes, we offer a comprehensive evaluation of your company's IT infrastructure and systems. We identify strengths, weaknesses, risks, and opportunities within your IT environment, and work to ensure that it aligns with the organization's objectives and industry best practices.