What is a Managed IT Service Provider (MSP)?

A managed service provider (MSP) is the IT department you would build yourself if you had the resources to do it. Simply put, an MSP is an IT department for hire. Reality is, very few businesses – and virtually no small- and medium-sized businesses – have the resources and expertise to create a world-class IT department. That’s why managed service providers exist. An MSP provides expertise, tools, and processes that most SMBs can’t match on their own. Whether the MSP does it all or works with an internal IT specialist, the MSP should deliver IT that is more stable and reliable than the client achieves by itself.  

What are some of the main benefits of Managed IT Services?

• Piece of mind in knowing that true experts are managing your IT environment 
• More stable and reliable than small to mid-size businesses can achieve on their own.
• More cost efficient: Reduce annual IT costs up to 30% 
• Improved employee satisfaction  

How can you provide unlimited support? What's the catch?

There is no catch. We learned over the years what level of network health is achievable once we onboard and stabilize the network.on any given network and we know how many hours of support are needed 

Over the years we have determined what level of network health is achievable on any given network and we know how many hours of support are needed by a network of that complexity, when it’s properly managed. We can use those ratios to predict how much support you’re likely to need once we onboard and stabilize the network. In the beginning, we will lose money because we are taking care of neglected items and pent-up IT demand. 

Eventually, we will get all of the gremlins out of the network and move into the next phase which is maintaining and planning for the future. 

Most MSPs offer 3 plans. A Platinum, a Gold, and a Bronze. Pricing is generally based on the number of devices (Servers, PCs, laptops, and other peripheral equipment) or the number of users on the network. After speaking with you about your requirements, Frontline will put together a custom proposal that covers all of your equipment and provides the services needed to keep your business running smoothly on a daily basis. 

• 24/7 monitoring and maintenance of your server equipment and workstations.
• Guaranteed Response Time
• Senior Certified Engineers
• Proactive Server and Workstation Monitoring
• Maintenance (scandisk, defrag, etc.)
• System Updates and Security Patches
• Business Class Cyber Security
• Unlimited Phone Support
• Unlimited Remote Support

*Not included in the monthly managed IT support:

Moves, adds, subscription renewals, and changes are billable items.

Response times to specific issues depend on the severity of the issue the client is facing. Our goal is to meet your enterprise needs by maximizing uptime and addressing issues as soon as they occur.  

• 2 Minute Average Initial Response Time 

• 15 Minute Average Response Time 

• 1 Hour Average Resolution Time 

• Platinum level clients are guaranteed a 15 minute response time. 

​We come to your office for prescheduled onsite maintenance, projects, emergency response, strategic advisory meetings, and any other client meetings.  

If the problem you are experiencing cannot be repairing quickly over the telephone, then we immediately dispatch a technician to your office to make the repairs. 

We have offices in Los Angeles and New York City. 

No we do not offshore any of our operations. All our employees are located in our Los Angeles and New York City offices. 

The Help Desk is available 24 hours a day, 7 days a week, 365 days a year  

We’re confident that you’ll find value in our service. So much so, that we’ll allow you to cancel the contract with no notice at all, within the first three months, if you find our service is not what we have stated. 

Many of our commercial clients have an existing IT staff. If you already have IT employees, we will work with them to relieve their daily responsibilities so they can focus on larger projects. This allows your existing IT staff to work more efficiently, saving your agency time and money. 

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Frontline specializes in supplemental support for internal technical support staff. We offer customized IT plans based on your technology needs. Our plans range from 100 percent coverage to simple network monitoring and antivirus protection. 

We do not offer “Break-Fix” repairs and only offer monthly maintenance plans. Today’s computer networks need regular “care and feeding” to catch and correct problems when they are small and easy to handle. ​

​Being based in Los Angeles and NYC means many of our clients are in Media & Entertainment, Advertising and Marketing, Real Estate, Insurance and Financial Services. 

We have more than 350 clients, mainly small- and medium-sized businesses. Typically our clients have anywhere from 25 to 250 end users (employees using a desktop, laptop, and/or device(s) on a regular basis). Our 2 largest clients have over 500 employees each with offices across the U.S., Canada and Europe.

The Help Desk is available 24 hours a day, 7 days a week, 365 days a year  

90% of the time a remote session fixes our clients issues and we save our environment on pc at a time! We currently have clients in Europe and Canada that we have never had to have an onsite visit for.