Galanis Plastic Surgery, a Beverly Hills aesthetic healthcare practice, relies on Frontline for secure, HIPAA-focused managed IT services, responsive support, Microsoft 365 administration, cybersecurity, and long-term technology planning.
Client snapshot
| Company | Galanis Plastic Surgery |
| Industry | Healthcare, plastic surgery, and aesthetic medicine. The practice handles protected health information and requires reliable, HIPAA-focused IT support. |
| Company size | About 18 to 20 staff, 12+ managed devices, and a Beverly Hills office with an additional Nashville location |
| Location / Region | Beverly Hills managed IT services, serving the greater Los Angeles area |
| Services used | Managed helpdesk, Microsoft 365 administration, endpoint management, cybersecurity services, HIPAA compliance support, backup and disaster recovery, network management, and virtual CIO strategy |
| Partnership timeline | Frontline client since 2024, with onboarding and monitoring active within the first weeks |
| Time-to-value | 24/7 monitoring and security active from week one, with stability and compliance gains delivered across the first quarters |
The challenge
Galanis Plastic Surgery needed technology that could support a modern healthcare practice without slowing down the team. Staff needed reliable access to scheduling, communication tools, Microsoft 365, patient-related systems, imaging workflows, and secure business operations.
Because the practice handles protected health information, IT could not be treated as basic troubleshooting. Security, HIPAA compliance, backups, user access, and system reliability all needed to be managed proactively.
Key obstacles included:
- Protecting patient information while maintaining HIPAA-focused security standards
- Reducing day-to-day IT disruptions that could affect staff productivity and patient experience
- Securing Microsoft 365 accounts, endpoints, backups, and network access
- Managing IT across a busy Beverly Hills healthcare environment without adding internal IT headcount
- Replacing reactive support with proactive monitoring, documentation, and long-term planning
Why Frontline Managed IT Services?
Healthcare practices need more than a break/fix IT provider. Galanis Plastic Surgery chose Frontline because the practice needed one partner that could handle daily support, security, Microsoft 365, compliance-minded documentation, backups, and long-term IT planning. Frontline’s local Los Angeles presence and experience with healthcare IT services made the partnership a natural fit.
The solution
Frontline became the practice’s outsourced IT department, delivering proactive managed IT services across support, security, Microsoft 365, endpoint management, backups, and strategic planning.
The engagement included responsive helpdesk support for staff, Microsoft 365 administration, endpoint protection, multi-factor authentication, DNS filtering, backup monitoring, network support, and HIPAA-focused security guidance.
Instead of waiting for systems to fail, Frontline helped Galanis Plastic Surgery move toward a more stable and proactive IT model. The practice gained continuous monitoring, clearer support ownership, stronger security controls, and a roadmap for ongoing technology improvements.
Implementation highlights:
- 24/7 monitoring across critical systems, endpoints, and user environments
- Microsoft 365 administration with security improvements and user access oversight
- Endpoint Detection and Response, DNS filtering, MFA, and security monitoring
- Cloud backup and disaster recovery planning for business continuity
- Ongoing virtual CIO planning to align technology decisions with practice growth
Systems supported: Microsoft 365, staff workstations, endpoint security tools, backup systems, network infrastructure, healthcare software workflows, and business communication systems.
Results & impact
Key metrics
| Metric | Before | After | Change | Timeframe |
|---|---|---|---|---|
| IT support ownership | Reactive support | Managed helpdesk | Clear support process | First weeks |
| Security monitoring | Limited visibility | 24/7 monitoring | Proactive protection | Week one |
| Microsoft 365 management | Ad hoc administration | Managed administration | Better access control | Ongoing |
| HIPAA-focused IT controls | Informal process | Structured guidance | Compliance support | Ongoing |
| Backup and recovery planning | Basic protection | Managed backup oversight | Improved resilience | First quarters |
Business impact
Beyond the technical improvements, Galanis Plastic Surgery experienced:
What's next: the roadmap
Galanis Plastic Surgery and Frontline continue to improve the practice’s technology environment as security, compliance, and operational needs evolve.
Planned initiatives:
- Continue strengthening Microsoft 365 security and access controls
- Ongoing HIPAA-focused security and documentation improvements
- Backup, recovery, and business continuity reviews
- Infrastructure and endpoint modernization
- Long-term IT planning through recurring virtual CIO reviews
Looking for managed IT services in Beverly Hills?
Frontline helps healthcare practices and professional businesses improve security, reduce IT disruption, and build a clear technology roadmap.
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