Sales: (310) 438-5929
Support: (310) 388-3796
Reliable IT Helpdesk Outsourcing for Your Business
Frontline delivers fast, friendly, and cost-effective IT support for businesses of all sizes. Perfect for small businesses, our IT helpdesk outsourcing ensures you get expert help without the expense of a full in-house team.
Are These IT Helpdesk Problems Slowing You Down?
Your in-house team is feeling burnt out, and you lack the technical experience to manage ticketing on your own, leading to:
Long Response Times
Slow response times from your IT helpdesk are resulting in costly downtime.
High Costs but Low Output
You’re paying a premium for IT helpdesk services that are subpar at best.
Inconsistent Support Quality
You offer excellent products and services, but unresolved IT helpdesk issues are hurting your customer experience.
How Frontline's IT Helpdesk Outsourcing Can Help
Startups need to manage their budgets, and help desk outsourcing services can be a convenient way to save on full-time hires while getting:
Why wait? Contact Frontline now.
Expert Help Available 24/7/365
Our LA-based IT helpdesk is here 24/7/365 to tackle any tech trouble. Need a hero for your business? We'll swoop in and get you back on track, fast.
It Takes Only 18 Minutes to Hear From Us
We believe in fast fixes and real results, not slowing down your business. Our IT helpdesk has an impressive 18-minute first response time, and resolves around 90% of the problems within an hour.
Who's Behind Frontline’s Certified Helpdesk Team
Each IT helpdesk professional at Frontline has a specific role with a set of responsibilities, providing ongoing IT support for small business and larger companies. So, who do you talk with?
Service Desk Manager
The team leader who oversees all the IT support techs and keeps everyone up to speed to ensure excellent customer service.
Dispatcher
The Dispatcher routes helpdesk tickets to the right resources, monitors their status, keeps clients informed, and ensures the incident is resolved quickly.
Helpdesk Tech, Tier 1 Support
Acts as the first point of contact for users experiencing IT issues providing initial troubleshooting and technical support over the phone, email, or chat.
Systems Administrator, Tier 2 Support
Tier 2 focuses on resolving issues that Tier 1 couldn't handle, often involving in-depth troubleshooting, advanced system diagnostics, and specialized knowledge in specific technologies or applications.
Your IT Support Helpdesk Ticket Lifecycle
Your ticket's life may be short, but a proven process happens once we receive it. In those 18 minutes to about an hour, we follow a concise standard operating procedure, ensuring each client receives the needed IT helpdesk services.
Easy-to-Use Ticketing System
If you are not able to resolve the technical and IT-related issues alone, IT helpdesk outsourcing is the most convenient way to get things back on track. Ask for help in these cases:
- You encounter any technical issue that disrupts your work
- You have a question about the software or hardware you're using
- You need assistance setting up a new device or application
- You suspect a security issue with your computer or network
Frontline's support team is here to actively work on resolving the problems, so we can close the ticket in about an hour.
Why Clients Trust Our Los Angeles IT Helpdesk Outsourcing Services
Read what our clients have to say about working with Frontline – top IT support in Los Angeles:
Seal B.
Foundry Works
Incredible service and highly professional staff. Competitively priced. Extremely responsive. Working with this group is a dream come true. Thank you guys.
Shantelle A.
Thermomix, Inc.
The techs at Frontline are ONE OF A KIND! I never have any issues getting solutions to my problems. They are fast, knowledgeable in a wide range of areas, and always open to assist me with what ever it is that I need.
Gabrielle S.
Tiera del Sol Foundation
Support is consistently provided in a very respectful and professional manner!
Resolve Issues Quickly With Our IT Help Desk Support
Sometimes the quickest way to get things done is pick up the phone. Call us at 310.438.5929. Or, if you prefer, leave a message below
FAQs IT Helpdesk Outsourcing
An IT support helpdesk is essentially your first point of contact for any technical issues affecting your company's computers and network. It acts as a central hub for receiving, logging, and resolving these issues.
IT support is a broad term for a group of services related to IT infrastructure, maintenance, troubleshooting, and server support. IT helpdesk focuses on resolving user-reported issues, and it's a part of the IT support in general.
IT support helpdesk services refer to the assistance provided to users encountering problems with their computer hardware, software, or network. These services are typically offered by outsourced IT professionals who can be reached via phone, email, chat, or web-based portal. The main goal of IT support helpdesk services is to troubleshoot problems and provide solutions to users to ensure their IT systems operate efficiently and effectively.
You can email us, contact us by phone, or use the Frontline helpdesk portal.
We use several, including average first response and resolution times, same day ticket close percentage, customer satisfaction surveys (CSAT), average number of tickets per user/endpoint per month.
Talk to a Human
Often times the easiest and most effective way to make things happen is to pick up the phone.
Frontline, LLC - Managed IT Services and IT Support - 6711 Forest Lawn Dr, Suite 206, Los Angeles, CA 90068 - (310) 400-6996