it support best practices

Industry Best Practices for IT Support

As a small business with a tight budget,  it might be tempting to overlook maintaining and securing your IT operations.  It is exactly this complacent mindset that makes small companies attractive targets for cybercrimnals. To help keep your organization safe, here are some industry best practices for IT support experts.

#1. Train your staff on cyber security

Though your system might be equipped with firewalls and antivirus software, it only takes one click of a malicious email to put your company at risk. Hackers know that the most vulnerable part of any network is the end users and they often take advantage of this using fraudulent emails. In fact, 92.4% of malware is sent through email. That’s why it’s important to train your staff to develop good security habits and be aware of the latest online scams.

#2. Promptly install software updates

Cybercriminals thrive on exploiting vulnerabilities in outdated software that can simply be avoided with a software patch. Patches defend software against the latest threats and bugs. If you fail to run the latest version, you are opening yourself up to performance and security issues. When adhering to industry best practices for IT support, the only solution is to update your software as soon as patches are available. Patch management software will help you stay on top of this.

#3. Regularly back up your data

Hackers pick on small businesses because they are more likely to pay a ransom to restore their data. A better alternative is to invest in a data backup plan so that any information that is lost or compromised during a breach can easily be recovered. There’s a lot that goes into backing up your data, so consider working with a top-notch backup provider to discuss your options.

#4. Enhance password security

According to the 2017 Verizon Data Breach Investigations Report, 81% of data breaches happened because of weak or stolen passwords. Employees should therefore be trained not to recycle their passwords and entirely change their passwords in the event of a cyberattack. The US National Institute of Standards and Technology recommends using passphrases, a password composed of sentences or a group of words, such as “ilikestrawberryshakesandcream01256”. Not only is it easier to remember, but it is also much more difficult for cybercriminals to crack.  Two-factor authentication — which adds another layer of security on top of passwords in the form of temporary SMS codes or fingerprint scans — is also highly recommended.

#5. Invest in good power protection

Your IT operations are not only in danger from hackers, power surges and outages can also have damaging effects such as shortening the lifespan of your PC technology and wiping data if they occur during a backup. To mitigate the risks, the industry best practice for IT support is to make sure that  you are protected with Uninterruptible Power Supplies (UPS), which keep your computers running for a limited time so you can save your work and safely shut down your equipment when power is suddenly cut off or disrupted.

For all of your IT management and maintenance concerns, trust only the best in the business —Frontline, LLC. We proudly provide IT consulting and support for small and mid-size companies in the greater Los Angeles area. Give us a call today to get started.