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July 15, 2020

Don’t Cut Technology Spending to Survive the COVID-19 Crisis

According to a report by Harvard Business School, most small businesses have cash reserves to sustain them for not more than 27 days. Budget cuts are one of the measures organizations are taking to survive the COVID-19 economic impact.

While experts projected technology spending for 2020 to be higher than 2019, COVID-19 brought a radical turn of events. An update published in Business Wire predicts a 5.1 percent decline in the global IT budget.

But even as you strive to reduce business expenditure, you cannot cut spending across all departments indiscriminately. Reducing IT spend can have dire consequences during and after the coronavirus crisis. We will discuss the reasons why cutting technologies may be detrimental during these COVID-19 times.

Cyber Crime Is on the Rise

Governments across the world have discouraged social gatherings and travel, with some imposing lockdowns. Teleworking has proved a useful way of ensuring business continuity without employees having to report to their usual stations.

Remote working has become the new normal, but it has brought unprecedented challenges in the tech world. The primary reason for glitches is that most organizations that adopted teleworking this year didn’t have ample time to prepare. They have no solid guidelines and policies for remote workplaces, which has led to a spike in information security threats.

The mandatory stay-at-home rule found some companies without enough virtual private network (VPN) licenses to support high traffic from teleworkers. Some employees are using personal devices and home internet connections to accomplish business tasks. Here are the related security threats organizations should not ignore.

Data Interception

Most people don’t go beyond installing an antivirus and a basic firewall in protecting their home computers. Such devices cannot match the security levels required to work safely in a corporate setting. Even with company computers, lack of software patches and VPNs while working from home can have an organization’s data intercepted over the internet.

Phishing Scams

In April 2020, Google approximated 18 million phishing scams and malware emails related to coronavirus every day. Phishing is a social engineering tactic that tricks an email recipient into performing damaging actions like downloading malware or opening malicious websites. The tech giant explains that scammers use fear and fake monetary incentives to lure their prospects.

Among the targets of phishing are employees working from home. A scammer can gain the trust of a teleworker by posing as their employer’s affiliate. Some are pretending to be offering government stimulus payment information while others solicit fake donations to fight COVID-19.

A recent investigation by Barracuda established that 46 percent of businesses have had at least one cybersecurity incident since switching to remote working. This report cements why organizations shouldn’t cut technology spending especially when the decision affects cybersecurity.

IT Support Requests Have Spiked

As more and more people join the teleworking workforce, IT support tickets have increased dramatically. The reason is that many employees are working remotely for the first time. They are making many support requests because they are unfamiliar with the technologies they have to use.

On the other hand, management is keen to supervise teleworkers to ensure productivity. Supervisors need constant support from IT for them to monitor business operations and collaborate with other managers.

The pressure on IT support desks is not likely to end any time soon. In a survey involving 1,200 respondents, more than 42 percent of full-time employees said they would prefer to work from home even post COVID-19. About 20 percent revealed that their employers had plans to make remote working a permanent option.

The current and future remote workers require tech support to enable them to accomplish their duties. This is the opportune time to procure and implement the necessary technologies.

The Ultimate Solution to IT Support

Whether there is a crisis or not, CIOs must provide workers with the necessary tech services for processes to run smoothly. Managed business IT support is an excellent way to thwart and solve known and unforeseen tech-related challenges.

The service provider monitors, secures, protects, and controls your network infrastructure and resources to avoid failures and reduce downtime. Unlike the break/fix plan where you call technicians to solve problems after they occur, a managed IT support model is proactive.

Break/Fix IT Support

This traditional approach to IT support doesn’t always work for you. In most cases, the service provider puts their interests first. Let’s elaborate.

Inadequate Network Management

Firms providing break/fix IT support have no motivation to invest in the latest automation and network management tools. They neither commit themselves to your organization nor do they understand your needs. Therefore, they can’t guarantee the stability of your systems.

Beak/Fix is Expensive

Break/fix IT support providers make money whenever you have issues. Some can deliberately work slowly to earn more. You also get billed every time the technician addresses a repetitive problem. Additionally, billing is open-ended, meaning you cannot plan or cap your expenditure.

How Managed IT Support Works

Managed IT services come as a package for which you pay a monthly fee. It’s upon the service provider to keep your system up and running regardless of the number of issues encountered. For this reason, the company invests in state-of-the-art tech to offer your organization peak network stability.

IT Support Services in Los Angeles

As an entrepreneur, your business is at the top of your priorities. Since IT is a business enabler, be careful before you decide to cut technology spending. Ensure your IT operations are in the hands of a reliable support company for fulltime assistance.

Frontline is a managed IT services provider in Los Angeles offering the cutting edge tech solutions to keep your organization running 24/7. Among the services in our portfolio include:

  • PC and Mac support services
  • Cybersecurity solutions
  • Application support and patch management
  • Server monitoring and support services
  • Network administration and monitoring
  • Data backup and disaster recovery services
  • Office 365 migration and support
  • VoIP system installation and support
  • Hardware Management services
  • Troubleshooting and IT consulting

We manage all your business technologies and offer expert IT advice for an affordable fee. Since every business has unique needs, we tailor our offerings to your requirements.

Schedule a free consultation with us to discuss your tech challenges.

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