IT support is necessary for any business, especially those that have a small workforce dealing with a large number of clients. Having to navigate your clients’ IT issues while dealing with internal cybersecurity problems can be difficult.
IT support in business can help you optimize these processes at a minor cost. In this article, we explore the key functions of IT support, such as the technical issues they deal with and the benefits they bring to the organization.
What Does IT Support in Business Do?
IT support in business is tasked with resolving IT issues on a smaller or more complex scale. Whether a user has problems accessing your CMS or you’re experiencing security issues, IT support is here to help.
What Technical Issues Does IT Support Deal With?
Let’s look at some of the most common issues that IT support and services can fix:
1. Lost Passwords
Managing passwords can be difficult even for a small business, especially if you manage your clients’ CMS.’ If an employee loses their password or doesn’t reset it before the link expires, IT support can get them a new one.
Managing passwords can be difficult even for a small business, especially if you manage your clients’ CMS.’ If an employee loses their password or doesn’t reset it before the link expires, IT support can get them a new one.
2. User Access Issues
During onboarding, you’ll have to set up unique access for each employee. If your employee has trouble accessing a certain software or application, IT support can update their user access settings. The same goes for signing out a former employee. Again, this is best done by the IT team to prevent any security breaches or data theft.
3. Data Loss
Data loss can be a huge problem, especially if you’re dealing with confidential client information. IT support for small businesses ensures that any important data remains safe, secure, and only accessible to you and your team.
Your IT team can also create a backup disaster recovery plan for your data, which includes protection from natural disasters or system failures. You’ll have an off-shore storage place (physical or on the cloud) containing backup files of your data in case you lose the originals.
4. System Issues
IT services for small businesses include system fixes of all kinds, including issues like:
- Slow loading speed
- Crashed servers
- Network downtime.
IT support is here to ensure that your systems are up and running at all times with minimal downtime. That way, you don’t have to worry about slow networks and inefficient tasks. System issues appear in almost every industry in LA and beyond, especially in healthcare, entertainment, insurance offices, and more.
10 Reasons You Need IT Support in Business
Now that we’ve gone over the technical issues IT support can help you with, let’s go over other aspects that make your IT team essential to your business:
1. Reduced Downtime
Statistics show that although IT downtimes are gradually decreasing, they’re becoming more expensive than before, and this will continue as we become more dependent on digital services. So, although you might not be experiencing long or frequent downtimes, they’re now costing you more than they did only a couple of years ago.
With IT support, you can minimize downtime and save yourself from needless profit loss. This won’t only make your business more efficient – you’ll also make yourself more available to clients and turn in more profit.
2. Enhanced Productivity
When you have little to no downtime, your productivity skyrockets. An IT team can help you and your team be as productive as possible. By having expert IT help, you’ll eliminate program errors, account lockouts, and any other disruptions to the workflow.
3. Improved Data Security
The global average cost of a data breach in 2024 amounted to $4.88M – a 10% increase from 2023. So, although cybersecurity technology is advancing, so are hackers.
However, there is also some good news – data shows that organizations that used security AI and automation saved $2.22M on average. Investing in IT support in business means that you’ll have an air-tight cybersecurity setup for your organization that will catch and eliminate cyber threats.
4. 24/7 IT Support
Do you work round the clock to make yourself available to clients? That means you’ll also need 24/7 IT support in case anything goes sideways with your IT infrastructure. An IT support helpdesk can solve any internal IT issues and even help your clients with their IT concerns.
5. Scalability
If you have plans to expand your organization, you’ll also need to think about expanding your IT infrastructure. IT support and services can help you expand your network, add new devices, optimize your cloud space, and more. IT support can also help you move your IT infrastructure to a new location, making sure you remain available to your clients during the move.
6. Easier Employee Onboarding
If you have a large team, IT support in business can help you onboard new employees and teach them about the interface. Any questions they may have about your digital processes can be addressed with the IT team.
7. Optimized Operating Expenses
Working with an external IT team is much better for your wallet than hiring an in-house team. This way, you can pick and choose the services you need, and you don’t have to cover all the costs associated with employee expenses.
8. Specialized IT Team
By hiring an external IT team, you’re bypassing the need to train them. Instead of getting IT support with basic digital skills, you get a number of IT professionals who are trained in different areas.
9. Better Customer Experience
When you’re running a small business, customer experience is everything. A professional IT support team can help you run your business behind the scenes while you deal with clients. This will make you more available to your customers, which will make them more likely to return.
10. Issue Identification and Resolution
IT support for small businesses ensures that any threats to your IT infrastructures are caught on time. This includes performing regular system checks and backups and providing regular maintenance to prevent downtime.
Frontline: Specialized IT Support in Business
At Frontline, we offer managed IT services in all areas of Los Angeles and all across the US. Here’s why you should outsource your IT needs to us:
- Expert IT support round the clock
- IT professionals with skills far more advanced than an in-house team
- Implementation of IT best practices for safety and security
- No downtime – focus on your business while we ensure that your IT systems work smoothly.
Ready to optimize your IT processes? Contact us now, and we’ll help you decide which services you need.
FAQs
What does IT support do?
IT support is responsible for your IT systems working smoothly. They’re here to resolve any IT issues, assist employees with lost passwords and account lockouts, and prevent downtime.
What is the role of IT in business?
The role of IT in business is to make sure that your operations are running at all times. They’re trained to identify security vulnerabilities, do regular system backups, and implement best practices for safety.
What are some basic IT support features?
Basic IT support features include technical troubleshooting, user assistance, system monitoring, and network optimization.